These Terms and Conditions of use, Disclaimer and Privacy Policy set out important information about our Website hosted under the URL www.fida.group  (the “Website”) and owned by FIDA Group and its affiliates (“FIDA Marketing Management”, FIDA Corporate Services”, “FIDA Education& Coaching”). Please read it carefully as it affects your rights and liabilities under law. If you do not agree with the Conditions, please do not use the Website. Our terms and conditions are updated regularly and it is important that these are read and understood as published on our website.

FIDA Group and its affiliates have the right to modify or change the agreement, without reference to the clients at any time. FIDA Group may update these conditions from time to time, for legal or regulatory reasons, or to allow the proper operation of the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new or updated conditions. The responsibility for checking any amendments is that of the site user and clients.

By signing the proposal or submitting information at the time of the business setup, it is agreed that clients have read, understood and accepted the terms and conditions and will check for any updates by regularly visiting our official website and official communications. As a condition of your use of the Website or any services on it, you warrant to FIDA Group that you will not use the Website for any purpose that is unlawful or prohibited by these conditions or any other terms, disclaimer or notices appearing anywhere on the Website.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display content from the Website on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from FIDA Group.

Information About Us

The Site https://fida.group is registered to and operated by FIDA Marketing Management, being a company incorporated in the United Arab Emirates under company number 895382 dated 14.06.2020 with its registered address situated at 413149 Business Bay, Dubai, United Arab Emirates (“FIDA Group”).

Website Usage

These FIDA Group terms & conditions contained herein on this webpage, shall govern your use of this website, including all pages within this website. These terms apply in full force and effect to your use of this website and by using this website, you expressly accept all terms and conditions contained in this website. You must not use this website if you have any objection to any of these terms & conditions. This Website is provided to you for your personal use subject to these conditions. By using the Website you agree with “FIDA Group”, “its affiliates” or “we” (as the context requires) to be bound by these conditions.

Privacy Policy

This policy covers all personal information collected and used by us.  In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognized directly or indirectly.  This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website, as well as other personal information which will be used for services processing. FIDA Group reserves the right to process the data provided to us but not limited to the information you give about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us or information we receive and collect from other sources such as affiliates or authorized partners, or from other websites operated by us or from the other services that we provide.

Legal Basis

It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with our legal obligations. It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our website. It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.

The personal information that we collect from you will be collected in Dubai, although it could be transferred to any affiliate company within the FIDA Group, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.


All information you provide to us via our website is stored on our secure servers.

We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includes implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

Third Parties

Our websites may contain links to and from third party websites.  Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes and Updates

We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website.  Your continued use of our website and/or services after any such updates take effect will constitute acceptance of those changes.


FIDA Group cannot promise that the Website will be fault-free. If a fault occurs with the Website you should report it to hello@fida.group and we will attempt to correct the fault as soon as we can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can. The Website may provide content from other internet sites or resources and while FIDA will ensure that material included on the Website is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. We will not be responsible for any losses whatsoever that you may suffer, whether direct, indirect or consequential, as a result of or as a consequence of your use of the Website. We make no promise that the materials on the Website are appropriate or available for use in locations outside the United Arab Emirates, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from elsewhere, you do so, on your own initiative and risk and are responsible for compliance with local laws. The material on the Website provides general information only. It is not intended as advice and must not be relied upon as such. You should make your own inquiries and take independent advice tailored to your specific circumstances prior to making any decisions.


FIDA Group shall not be liable for any damages, losses, claims, proceedings, demands, liabilities, costs or expenses whatsoever suffered or incurred by the Company or any other person at any time from any cause whatsoever arising out of or in connection with these Terms or related to the performance or nonperformance of the services provided under these Terms unless arising directly as a result of FIDA Group’s actual fraud or willful default or that of any of its employees.

Force Majeure

FIDA Group shall not be held liable for any delay or failure to fulfil its obligations under these Terms as a result of causes beyond its reasonable control. Such causes include, but are not limited to, fire, floods, hurricanes, pandemics, tropical storms, typhoons, acts of God, acts and regulations of any governmental or supranational authority, wars, riots, strikes, lock-outs, industrial disputes or death.


During the process of visa and residence issuance, your responsiveness is mandatory. Inability to respond or communicate with our team during this process for 3 business days, at the contact details that have been provided (email, phone, etc), your application risks being cancelled and refunds are not applicable. You will be responsible for any undeclared additional fines or bans and the fees that come with it. Visa and residence costs are non-refundable. Sale or promotional services cannot be refunded. Insurance policies are not refundable. Each individual is responsible for requesting a customized quotation as per the provider’s terms and conditions and FIDA group is not responsible for third party’s individual terms and conditions.

Refunds and Credits

Refunds are not applicable while receiving FIDA Group services nor credits of any kind. It is the client’s sole responsibility to ensure all services and fees are understood before commencing with service. In cases of automatic renewal, it is the client’s responsibility to notify FIDA Group 72 hours before the renewal date if you do not wish to renew. If your services are due for renewal or cancelled without requesting the service prior to that event, FIDA Group reserves the right to apply additional fees and restart the service for the initial price.


Termination of service can be requested by email at hello@fida.group and will be effective on receipt of the request. Upon termination, all outstanding invoices must be honored and paid in full. FIDA Group reserves the right to cancel, terminate or deny services if the request is deemed inappropriate, offensive, or against any provincial or federal law. No refund or credit will be applicable in such cases.


We collect information provided by you while accessing the website. For more information, please see our Privacy Policy. These conditions are subject to laws and regulations of the United Arab Emirates. If you want to take court or other dispute proceedings, you must do so in Dubai Courts, in English language. The website is owned and operated by FIDA Group and its affiliates.

Need help?

Contact us at hello@fida.group for additional questions 







Business Bay
Dubai, United Arab Emirates
PO Box 413149
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+971 458 29 226
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